What do I do if my question isn't listed here?
Who can open an account?
Does it cost me anything to join?
What identification do I need to register?
What ID am I required to provide?
How can I withdraw any winnings?
What is the minimum amount I can deposit?
What is the minimum amount I can withdraw?
Where is a withdrawal paid to?
What happens if I forget my password?
How can I change my personal details?
What documents are required should I wish to change my personal details? What documents do I need to provide in regard to the payment method(s) I’ve used or would like to use?
Can I try out the games for free?
Can I register more than once?
Can I open an account on someone else's behalf?
I can't access my account, what should I do?
Are there any signs that may indicate potential gambling problems?
How long is the KYC verification processing time?
What if I do not have the required documents?
What if I refuse to provide any or all of the required documents for KYC verification purposes?
How will I know if the documents I have submitted are sufficient for KYC verification purposes?
Can I make a deposit into my friend's mFortune.co.uk account?
Can I use another person´s bank card with permission?
What is 3D Secure?
What is CVC2 code?
How quickly will my deposit be credited to my betting account?
My deposit was not credited to my account. What should I do?
Can I make a withdrawal from my mFortune.co.uk account to my friend's bank account?
I'm getting a technical error when trying to deposit money to my mFortune.co.uk account with my bank card, what can I do?
Where do I find active promotions?
How can I claim my bonus?
What does “wagering requirements” in the casino bonus offer mean?
How can I find out about any requirements before I decide to participate in a bonus promotion?
Where can I see how much I still have left to wager from my bonus?
Where are the Terms & Conditions?
Do you have a Responsible Gambling policy?
Who can I contact if I think I have a problem with my gambling?
I received an error "game unavailable (0)" (or similar) while loading or playing a game. What does it mean?
Can I exclude myself from the website for a period of time?
What is GAMSTOP?
What happens if I have registered on GAMSTOP?
What is your cookie policy?
What happens if I lose my internet connection whilst playing a game?
What happens if I leave my computer on whilst logged on to mFortune.co.uk?
